Return Policy

If you need any technical assistance with the product, please don't hesitate to contact us.

Before you return a product, you must contact us by sending an e-mail to customerservice@lovethykitty.com and reference “return” in the subject area.

We will issue You an RMA number along with the return shipping address. Usually within 24 hours.

You will need to make sure the RMA number is written on the outside of the shipping box before you return ship.

Please make sure to contact us before you ship anything back to us.
Returns without an RMA number will be refused upon delivery.

In order for us to authorize the return, it will need to meet three requirements.
1. The product is in original packaging material.
2. All of the original parts, accessories, instruction manuals, paperwork, etc. is in the packaging.
3. It has been less than 30 days since the item was purchased.
Unfortunately, we will not be able to accept products that do not meet these conditions.

A 20% restocking fee will be charged for all non-defective returns. 

A larger restocking fee may be deducted if the returned merchandise is not resalable (for example, a tamper-proof seal broken, the packaging damaged, the product scratched, manual or pertinent parts/paperwork missing, etc.).

Customers are responsible for return shipping charges. This is analogous to paying for gas to drive a product back to the store you bought it from. 

Packages that arrive "COD" or "Postage Due" will be refused.

Shipping instructions:

Ship returns with plenty of packaging material to prevent damage during shipping. You may want to make sure that the package is insured as we will not be responsible for any packages that are damaged in transit. Please make sure to write your RMA number on the outside of the box you use to ship.

Delivery problems:
In rare instances, there may be a problem with delivery. Most of the time, this is because the package was delivered to a side entrance instead of the main entrance and the customer is unable to locate the package. If you believe the package was not delivered to your address or have any other similar problems, please contact us within 5 days of when the package was supposed to arrive. Any longer delays may seriously hinder our investigation.

Other Considerations
We try our best to provide you with as much information about our products as possible. However, you should be aware that the pictures shown may not be exact. Prices, products, availability and offers are subject to change without notice. lovethykitty.com is not responsible for graphical display or typographical errors.